Hightlights
The Rotorua Aquatic Centre is consistently working towards overall business excellence and in doing so, continue to gain further credibility and demonstrate business excellence and industry leadership to council and private sector businesses alike
The Rotorua Aquatic Centre aim to present a model that other businesses would look up to, as the Rotorua Aquatic Centre is modern in their approach to business, show excellence in their business as it is today, show potential for future growth and success, are profitable, display excellence in planning, demonstrate the effectiveness in their management and administrative systems, reflect an excellent attitude to their staff and customers, recognise and adopt the values that are important to their business sector, demonstrate social and community consciousness, demonstrate that they live their vision and plans and ably can communicate the success of their business.
2009-2010
• Winners of New Zealand Water Safety Awards (Education Category) 2009 – Unison Lake
Safety Programme
• Qualmark Endorsed Facility (5 Star Rating) 2009 (Qualmark is certified through New
Zealand’s Tourism official quality agency)
• Enviro Silver Endorsed Facility (Qualmark's Resposnisble Tourism certification - New
Zealand’s Tourism official quality agency)
• Energy Savings of 138,700 kWh per annum (savings of 1.5 months total energy out of every
12 months operation)
• Water Savings - reduced trade waste and water by meter from two main swimming pools
(Jun09 – Nov09) by 49%
• Waste Minismisation - 20% decrease in waste to landfill (Jun 09 – Nov 09)
• PoolSafe Accreditation 2010
• Member of Rotorua Sustainability Tourism Charter 2010
2008-2009
• Qualmark Endorsed Facility (5 Star Rating) 2008
• Qualmark is certified through New Zealand’s Tourism official quality agency
• Enviro Silver Endorsed Facility
• Qualmark's Resposnisble Tourism certification (New Zealand’s Tourism official
quality agency)
• Energy Savings of 138,700 kWh per annum (savings of 1.5 months total energy out of every
12 months opertaion)
• Water Savings reduced trade waste and water bu meter from two main swimming pools
(Apr 09 - Jun09) bu 49%
• Waste Minismisation - 17% decrease in waste to landfill (Oct 08 - Jun 09 = 1,359kg)
• NRB Survey 2009 Customer Satisfaction - 80%
• Pool Yardstick Leisure Check Customer Survey Satisfaction - 84.8%
• PoolSafe Accreditation 2009
• Member of Rotorua Sustainability Tourism Charter 2009
• Hosted Swimming New Zealand Division 2 (National Age Group Championships) -
March 2009 (1st Swim Meet of its type in Rotorua in over 20 years with 1,000 participants)
2007-2008
• Winner ‘Swimsation NZ National Best Marketing Award” 2008
• PoolSafe Accreditation 2008
• Member of Rotorua Sustainability Tourism Charter 2008
• Qualmark Endorsed Facility (5 Star Rating)
• Qualmark is certified through New Zealand’s Tourism official quality agency
• Won commendation for having 1 of the top 3 lifeguards in New Zealand presented by the
New Zealand Recreation Association
2006-2007
• Winner Chamber of Commerce Business Excellence Awards 2006
(Community Organisation of the Year)
• Finalist (Highly Commended) New Zealand Recreation Association Awards 2007
(NZRA Outstanding Pool Award)
• $1 million Revenue Achievement
• Winners in Central North Island Lifeguard Championships 2007
• 4th in National Lifeguard Championships 2007
• Qualmark Endorsed Facility (5 Star Rating)
• Qualmark is certified through New Zealand’s Tourism official quality agency
• Staff Complete Sfrito (Sport, Fitness, Recreation Industry Training Organisation) &
NZQA endorsed National Certificate in Community Recreation (Aquatic Level 3 Pool Safe
Accreditation 2006
• Ranked 1st in Yardstick ‘Corporate Performance’ out of 58 Swimming Pools Nationwide
• Blue Water Cardio Studio Success with over 400 members
2005-2006
• Finalist in Chamber of Commerce Business Excellence Awards 2006
(Community Organisation of the Year)
• Finalist New Zealand Recreation Association Awards 2006 (Unison Lake Safety programme)
• Winners in Central North Island Lifeguard Championships 2006
• 5th in National Lifeguard Championships 2006
• PoolSafe Accreditation 2006
• Winner ‘Swimsation NZ National Customer Service Award” 2006
• Sfrito (Sport, Fitness, Recreation Industry Training Organisation) Registered Workplace
• Implementation of a New Recreation Department to deliver water and land based recreational
programmes
